Refund Policy

1. Returns and Refunds

We want you to be completely satisfied with your purchase from Outer Surf. If for any reason you are not entirely happy with your purchase, we're here to help.

2. Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also have the original tag.

3. Timeframe

For in-store purchases, you have 14 days to return an item from the date you made the purchase. For online orders, you have 30 days from the date of delivery to initiate a return.

4. Proof of Purchase

To complete your return, we require a receipt or proof of purchase for in-store returns. For online returns, please provide your order number and the email address associated with the order.

5. Refund Process

Once your return is received and inspected, we will process your refund.