Cancellation Policy

Cancellation by Customer:

  • Within 24 hours of booking: Full refund or option to reschedule, as long as the booking is made 48 hours or more prior to the scheduled activity.
  • Up to 24 hours before the scheduled activity: 75% refund or option to reschedule. A 25% booking fee to reserve your spot will not be refunded.
  • Less than 24 hours before the scheduled activity: No refund.

Cancellation by the Business:

  • If we need to cancel the activity due to unforeseen circumstances, hazardous weather, or dangerous surf conditions, you will receive the choice of a credit, a full refund, or the option to reschedule.

No-Show Policy:

  • If you do not show up for your scheduled activity, no refund will be issued.

Interruption During Lesson:

  • If hazardous weather or surf conditions arise during the lesson:
    • If 1 hour or more of the lesson has been completed, the lesson is considered complete.
    • If less than 1 hour of the lesson has been completed, we will either reschedule the remaining time or issue a partial refund:
      • Cancellation within 30 minutes results in a 66% refund.
      • Cancellation between 30 and 60 minutes results in a 33% refund.

When you book with us, we are reserving your spot and we expect you to adhere to the schedule of your reservation.